FREQUENTLY ASKED QUESTIONS
We get asked the same questions every time someone wants to book us for a shoot. Read through these common FAQs to get a better understanding of what the package offers.
If these questions fail to address your question, feel free to shoot us an email, we will get back to you at our earliest!
1. HOW WILL I RECEIVE MY SHORTLISTED AND FINAL PHOTOGRAPHS?
You will receive the files within 3-4 weeks of your session. You will receive all of the files via wetransfer, which is an easy + free email service. You can then send them to print, forward to your friends + family, and post online!
The download links expire after a few days, so be sure to download your images ASAP!
Make sure to save + backup your images. I clean out my client files every few months and cannot guarantee that i will back up the images for you
2. WHEN WILL I RECEIVE MY FINAL PHOTOGRAPHS?
You will receive the edited files within 3-4 weeks after shortlisting your photographs, keeping in mind you have paid remaining of the 40% due from your payment.
Your final photographs will be sent via wetransfer, which is an easy + free email service.
3. DO I GET TO SELECT ALL THE IMAGES?
Part of my job is making the image selects and choosing the most flattering photographs. The images I do not deliver are either repeats, blurry or out of focus, shots of you blinking or mid-sentence speaking. I have no reason to withhold any images if there are additional ones i think you would enjoy! Rest assured, you will get the best images from the event.
4. WHAT IF I WANT MORE EDITED IMAGES THAN OFFERED IN THE PACKAGE I CHOOSE?
My work is divided into to two Parts: Photography and Editing. Each Photograph requires hours of tedious editing and fine tuning prior to the final photographs. The packages offer you limited edits as per the basic requirements of majority of the clients. You could always ask for more edits, keeping in mind each edit costs an additional $25.
5. WHAT IF I WANT TO BOOK YOU FOR A LONGER PERIOD THAN THE PACKAGE?
Each hour consists of hundreds if not thousands of clicks, which eventually impacts the life of my equipment.
I charge additional $100 per hour.
6. I AM A LITTLE TIGHT ON MY BUDGET CAN I STILL BE ACCOMMODATED?
Of course! We would hate to send you back, Contact us and tell us what you have in mind, maybe we are able to do something for you. You never know!
7. CAN I GET AN ALBUM OR HARD COPIES?
If you require hard copies or an album, please let us know prior to your shoot so that you are charged accordingly. There are additional charges for albums.
8. HOW CAN I GET A DISCOUNT?
- Discounts are applicable for multiple day event coverage
9. WILL I GET ALL THE IMAGES FROM THE SHOOT/EVENT
You pay for a limited amount of photographs, as per the package you've chosen. Unedited/raw images are not included. However, if you need all the unedited photographs from the event please let us know prior to the event so that we can quote you an appropriate package.
(10 extra unedited images for $150)
NOTE: You can not change your package at the last minute (example: wanting all unedited images from the event instead of the limited edited images from that package that are paid for)
10. HOW DO I KNOW MY BOOKING IS CONFIRMED?
60% Advance nonrefundable payment is required to secure your session date + time, at least 3 weeks prior to the shoot. Once you’ve deposited the amount you will receive an email with an invoice confirming your deposit and booking.
We do not write anything down in our calendar until the deposit has been paid, making your desired time slot up for grabs.
The remainder 40% of your session + travel fee if required is due immediately following your shoot before we both depart or prior to image shortlisting.
11. WHAT HAPPENS IF YOU NEED TO CANCEL/THE WEATHER IS WHACK?!
If the weather is crazy/act of God/fall sick/etc, you can put your deposit toward a re-schedule or you can have it refunded, so long as you cancel within 30 days before the shoot. However, if you cancel less than three weeks left to your booked session or if you don’t show up to the session, the deposit will not be refunded.
12. WHY DO I HAVE TO PAY A DEPOSIT?
The purpose of the deposit is to lock in your date + time with all the photographers you need. If you cancel last minute, we still have to pay other photographers and could have booked someone else during that period. Nothing is booked until the deposit has been paid.